aDOBE After effects aDOBE pHOTOSHOP ADOBE ILLUSTRATOR cINEMA 4D pRINTMAKING
EDUCATION
BACHELOR OF ARTS (BA), INTERDISCIPLINARY VISUAL ART uNIVERSITY OF WASHINGTON, sEATTLE, WA, USA 2010-2012
EXPERIENCE
cUSTOMER SUPPORT SPECIALIST ocT 2014-mAY 2018 gaMEVIL usa - Responses to player inquiries and assist players with resolving issues. - Gather, and analyze player feedback obtained from support channels. - Check bugs or issues in games and report to Production and Development teams - Actively cooperate with Production and Development teams to identify game issues and provide support that meets our players’ needs.
sENIOR CUSTOMER SUPPORT SPECIALIST mAY 2018-JUL 2018 gAMEVIL usa - Responses to player inquiries and assist players with resolving issues through our support channels. - Gather, and analyze player feedback obtained from support channels. - Overview and assist other customer support specialists - Actively cooperate with Production and Development teams to identify game issues and provide support that meets our players’ needs. - Communicate with Production and Development teams in Korea.